To set up evolution’s integration with chatwoot, make the following settings

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Enabled

Activate or deactivate the Chatwoot integration.

  • Enabled: Allows communication with the platform.
  • Disabled: Completely disables the integration.

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Chatwoot URL

The base URL of your Chatwoot instance.

  • Example: https://my-chatwoot-instance.com

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Account ID

The unique identifier for your Chatwoot account.

  • Provide the Account ID available in your account settings.

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Token

Authentication token required to communicate with Chatwoot’s API.

  • Ensure the token has the necessary permissions.

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Sign Messages

Specifies whether messages sent through Chatwoot will include the Chatwoot username signature.

  • Enabled: Messages will include the user signature.
  • Disabled: Messages will not have signatures.

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Signature Delimiter

Characters used to separate the message content from the signature.

  • Example: \n for a line break between the message and the signature.

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Inbox Name

The name of the Chatwoot Inbox used to manage conversations.

  • Ensure you use the exact name configured in Chatwoot.

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Organization

The name of the organization linked to the Chatwoot account.

The URL for the image to be displayed as the logo in Chatwoot for this integration.

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Pending Conversation

Determines whether conversations start with the “Pending” status.

  • Enabled: Conversations start as pending.
  • Disabled: Conversations assume a different status immediately.

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Merge Brazil Contacts

Merges duplicate contacts that use the Brazil country code (+55).

  • Enabled: Duplicate contacts will be merged automatically.
  • Disabled: Contacts will remain separate.

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Reopen Conversation

Specifies whether a conversation will reopen when a new message is received.

  • Enabled: Conversations will reopen automatically.
  • Disabled: Conversations remain closed.

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Ignore JIDs

Excludes specific WhatsApp numbers from being managed by the bot.

  • Format: 1234567890@s.whatsapp.net
  • Type and press Enter after each number.

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Automatically Create

Sets up automatic creation of the integration upon saving.

  • Enabled: Integration is created automatically.
  • Disabled: Requires manual creation.