An instance in Evolution represents a connection point between a customer’s messaging channel and your project. Each instance:
  • Is assigned to a specific customer within a project
  • Uses one of the customer’s enabled channels (e.g., WhatsApp, Telegram)
  • Can integrate with chatbots, events, and APIs
  • Is accessed using a unique instance token and ID
For WhatsApp Web channels, connecting is as simple as scanning a QR code with the customer’s WhatsApp.

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Channel Types

Evolution API supports multiple messaging channels, each with its own features and capabilities:

Evolution

Our proprietary messaging channel with advanced features and integrations.

WhatsApp Web (Whatsmeow)

Connect using WhatsApp Web protocol with Whatsmeow library, offering stable and reliable connections.

WhatsApp Web (Baileys)

Alternative WhatsApp Web connection using Baileys library, with additional features and customizations.

WhatsApp Cloud API

Official WhatsApp Business API integration for enterprise-grade messaging.

Facebook

Connect with Facebook Messenger to reach your audience on Facebook.

Instagram

Engage with your customers through Instagram Direct Messages.
Each channel type has its own specific features and requirements. Choose the one that best fits your needs.