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Creating WhatsApp Cloud Instance

To create a WhatsApp Cloud API instance, follow these steps:

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Configuration Fields

  1. Select Customer
    Choose the customer who will own this instance
  2. Instance Name
    Enter a name to identify your instance
  3. Channel Selection
    Select “WhatsApp Cloud API” from the available channels
  4. Meta Connection
    Click “Connect with Meta” to authenticate and link your WhatsApp Business account
WhatsApp Instance Creation

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Connection Process

When you click “Connect with Meta”:
  1. A Meta login popup will appear
  2. Select the WhatsApp Business account you want to connect
  3. Choose the phone number to be used
  4. Review and accept the required permissions
  5. The instance will be created and connected automatically
Make sure you have a verified WhatsApp Business account and the phone number is properly configured in Meta Business Manager.

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Configure Integrations

Once connected, you can set up:
  • Chatbots for automated messaging
  • Custom events for specific triggers
  • API access using the instance token (apikey) and ID

Chatbots

Configure automated responses and AI integrations

Events

Set up webhooks and custom event triggers